General terms and conditions of sale

Grande Cuvée, the online sales website for champagnes, wines, spirits and accessories, can be accessed at the following URL address: www.grande-cuvee.fr. This contract is governed by French law. In the event of litigation, for private individuals the choice of court is free, whereas for professionals, only the court of Reims will have jurisdiction (Reims being the city of Grande Cuvée's head office).

 

The scope of application of the Grande Cuvée site's general terms and conditions of sale :

To view our terms and conditions, simply click on "Terms and conditions" at the bottom of the home page, either before placing your order or before completing it.

Anyone placing an order on the Grande Cuvée website accepts the GCS without reservation.

Any changes made to the terms and conditions during the lifetime of the Grande Cuvée site will apply, i.e. on the day of your order the terms and conditions of that day will apply, no retroactivity will be possible.

 

Place an order on the Grande Cuvée website :

It's up to you to make sure you fill in the required fields when ordering. The information provided will remain confidential and will not be used for any other purpose. Grande Cuvée will not be held responsible for any errors in the order, whether concerning the delivery address, the quantity or, for example, the brand of champagne chosen.

At the time you place your order, the quantities available are visible, but it's highly likely that you won't be the only one to order, so you'll be notified by e-mail to cancel, postpone delivery while we restock, or guide you to another choice. We remind you that we're from the Champagne region, so who better than us to guide you!

It's possible to leave a comment when you place your order. We've thought of gifts you'd like to make or other events that might require a note.

Grande Cuvée reserves the right to refuse orders that appear to be fraudulent, or orders that we suspect may be fraudulent. We will not be held responsible for any such inconvenience.

 

Prices on the Grande Cuvée website :

All the prices you will see on the Grande Cuvée website are in Euros and include VAT(excluding shipping costs).

Please note that Grande Cuvée can change its prices at any time, but the price on the day of your order will not change, it is final. (according to signed quotation)

Promotional offers (while stocks last) are subject to specific dates, and under no circumstances will you be granted an extension.

Postage is free for orders over 180.00 euros including VAT (except by Colissimo) in mainland France, below 180.00 euros including VAT it will be 10.00 euros (except by Colissimo) for mainland France and Corsica, for other countries please refer to the transport price list or consult us. Shipping prices are subject to change without notice.

 

Order payment on the Grande Cuvée website :

Payment for orders on the Grande Cuvée website can be made by credit card (Visa, Eurocard, Mastercard, etc.), cheque or bank transfer (please ask us for your bank details).

On receipt of payment if and only ifthe order will be sent to the recipient's address as indicated at the time of ordering.

You will receive the original invoice by e-mail or on the Grande Cuvée website, as we are committed to what we call "Champdurable" and therefore no invoice will be sent.

Our Grande Cuvée site uses a secure payment platform, associated with a bank, which will send you a card debit receipt.

Occasionally, we may need to carry out payment checks, so delivery times may be longer. If an order seems suspicious, we will cancel it and refund the total amount (except in very special cases).

 

Delivery of your order placed on the Grande Cuvée website :

Deliveries are made either by courier or Colissimo (for a fee), as explained below:

- Parcels to France are home delivery without signature within 48/72 hours, or parcel delivery to a post office, Pickup relay or Pickup consignee. The maximum weight of a parcel is 30kg, but we can make several parcels if the total weight exceeds 30Kg (maximum 100Kg).

- Parcels to the French Overseas Departments and Territories are home delivery with signature, with a delivery time of D+5 (working days) for zone OM1 and D+7 (working days) for zone OM2. The maximum weight of a parcel is 30Kg, but we can make several parcels if the total weight exceeds 30Kg (maximum 100Kg).

- Parcels to Europe can be parcel post with signature and delivery from D+3 (working days and depending on destination). The maximum weight of a parcel is 30Kg, but we can make several parcels if the total weight exceeds 30Kg (maximum 100Kg).
OR
- Parcels to Europe can also be sent by parcel post to a relay point or post office, with a maximum weight for one parcel of 20Kg, but we can make several if the total weight exceeds 20Kg (maximum 100Kg).

- Parcels to the rest of the world are Expert parcels with signature and delivery from D+3 (working days and depending on destination). The maximum weight of a parcel is 30Kg, but we can make several parcels if the total weight exceeds 30Kg (maximum 100Kg).

Wines from the Champagne region are delivered in either cardboard or wooden crates, depending on your choice of products.

The place of delivery is the one you have indicated. This information will not be used afterwards, as the protection of your privacy and the security of your personal data are one of our priorities.

Grande Cuvée is committed to delivering your order as quickly as possible (24 to 72 hours for mainland France, more for Corsica and other countries on request).

We would like to remind you that we are obviously not immune to delays or shortcomings on the part of the carrier or deliveryman, and are also dependent on annual events (such as the end-of-year festivities) when delivery times are regularly exceeded (we advise you to order 2 to 3 weeks in advance).

Delivery time also depends on the place of delivery.

Absent customers will be notified either by SMS or e-mail, or will receive a delivery notice in their letterbox.

You have 14 days to recover your goods, failing which they will be returned directly to sender. In this case, Grande Cuvée will contact you to inform you of your decision, either to send a new shipment (shipping costs extra) or to cancel the order. Shipping costs will remain at your expense.

Outside France, there are sometimes local taxes on delivery, so be sure to check with your customs authorities, as these charges are your responsibility.

ATTENTION !!!! It is very important to make reservations on your packages, even if they do not appear defective, and to take photos. No refund will be possible without written reservations and photos.

 

Retractation on the Grande Cuvée website :

In application of the Consumer Code, the customer has 14 clear days from the date of delivery to retract. You are responsible for return postage costs. It goes without saying that the contents must be in the same condition as when the order was prepared on our premises.

No retraction is possible if the order has been personalized.

No return penalty will be charged, except in very special cases.

All complaints will be resolved amicably between us (except for overflow).

 

Les MINEURS and Grande Cuvée :

Minors are not allowed to enter the Grande Cuvée site or place orders.

Under Ordinance No. 59-107 of 07.01.59 and Law No. 74-631 of 05.07.74, the sale of alcohol to minors under the age of 16 is prohibited. All customers must therefore be over 16.

A small reminder of great importance: " alcohol abuse is dangerous for your health ". Enjoy our champagnes, but don't become addicted to them either - consume in moderation!

 

Grande Cuvée

12 rue des 3 Raisinets

51100 REIMS

Connection

Lost your password?

Create an account ?

0
    0
    Your shopping cart
    Your cart is emptyBack to the store
    Netcreative